Refund Policy

Digital Product

All Rikon products are digital intelligence reports delivered instantly via a secure download link. There are no physical shipments.

Automatic Refund

If all scan tools fail to produce your report, an automatic refund flag is placed on your account and a full refund is issued without any action needed on your part.

Eligible Refund Requests

Within 7 days of purchase, you may request a refund in the following cases:

• The scan produced an empty or incomplete report due to a technical failure
• Duplicate or accidental purchase
• Report not delivered (download link never received)

Non-Refundable

Successfully delivered and downloaded reports are non-refundable. Once a report has been generated and delivered, the product is considered consumed.

Processing Fees

Approved refunds are issued minus payment processing fees (approximately 2.9% + $0.30 per transaction). These fees are charged by the payment processor and are non-recoverable.

How to Request

To request a refund, email [email protected] with your order details including the email address used for purchase and the reason for the refund.

Contact

For questions about this policy, reach us at [email protected]